FAQ's

Q. Making Appointments
Each session lasts approx one hour, and the number of sessions depends on each individual client. Some clients experience changes after just a few sessions, while others require longer term counselling. The number of sessions can be negotiated at the beginning of counselling work, or can be left open-ended.

Q. How do I know if the counsellor I've chosen is qualified?
Although registration of counsellors is not at present compulsory, most counsellors will be a member of a professional body, and abide by its Code of Ethics and Practice.

The following organisations hold registers of members and have a formal complaints procedure
  • The British Association for Counselling and Psychotherapy (BACP)
  • Confederation Of Scottish Counselling Agencies (COSCA)

Q. What happens if I can't attend an appointment?
Please call to cancel and re-schedule the appointment if you wish to. Appointments cancelled with less than 24 hours notice are charged for as will appointments missed without notice.

Q. What does "confidential" mean?
Anything we discuss during the session is confidential; information is not usually disclosed without your consent. Supervision of counselling work is a mandatory requirement of professional counsellors and during this some content of the sessions may be discussed but clients identity is never revealed.

However there may be some situations, if you were in danger of harming yourself or someone else, that we are unable to hold confidentiality. If this were the case, we would discuss the course of action with the client beforehand.

Q. How often do I attend and how many sessions will I need?
Most clients have weekly counselling appointments Sometimes, when coming to the end of a course of therapy the appointments may be spaced out more, perhaps fortnightly or monthly as required. The number of sessions varies, just like individuals. Some people only need one or two, while others need longer-term work.

The number of sessions can be left open-ended, or a set number may be agreed on at the start and reviewed as counselling progresses.

Q. Is there anything I can't talk about?
Anything you wish to talk about will be accepted in a non-judgemental way. The client directs the session with the counsellor working with what the client chooses to bring to that session.
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